Customer service that works. Easy comprehensive solution for your 24/7 online support!

All information about Webservice First in the video

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Service portal

Service portal

1. Find answers

Simply embed the help centre in your website and your customers can immediately search for answers to their questions or submit individual requests. This way, you provide customer service at times when normal service centres are closed.

2. Knowledge base

In the knowledge base, you compile all information that is relevant for your customers. Categorisations make the search for contents even easier.

Multi-channel

Multi-channel

1. Five channels, one tool

Expectations for good customer service are as unique as customers. Therefore, offer different solution processes. Your knowledge base can be searched through quickly in the self-service help centre on your website. If questions are not immediately answered in the self-service, customers can use the integrated contact form. Combine these with other requests via e-mail, fax, and even postal letter (digitalised) in a ticket system. This way, you increase the effectiveness in responding and keep an overview of the entire customer history.

Ticket system

Ticket system

1. Ticket overview

The ticket system is designed to give every user a complete overview of upcoming to-dos or completed tasks. The ticket status is visible at all times and provides efficient ticket prioritisation.

2. Process ticket

The so-called back-end of Webservice First meets the requirements of intuitive operation and thus makes ticket processing quick and flexible.

Statistics & Feedback

Statistics & Feedback

1. Data base

Customer service, too, is all about key figures of success. These are displayed at a glance in the dashboard – Your management tool –. This way, you can measure and manage the performance values of your support team.

2. Display

For a more precise analysis of performance values such as processing jams or service level within a specific time frame, you have a neat depiction.

Portal manager

Portal manager

1. Custom portal

Webservice First offers self-service for your customers AND for you! Design your personal service portal quickly and easily in your portal manager.

2. Settings

For instance, the most popular embedding type is the widget. To integrate it in your website, you do not need to be an IT specialist. Simply select a design and copy the displayed widget code to your page.

What else we have to offer you

24/7 - availability
24/7 - availability
on all (even mobile) devices
Data protection - Made in Germany
Data protection
Made in Germany
SEO optimisation for Google & Co
SEO optimisation
including for Google & Co.
Free trial
Free trial
and consulting in German
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