FAQ and multi-channel management with technology from novomind
The startup Webservice First has already gained many well-known customers with dynamic business structures and innovative software. To be able to technically develop the product even faster, the joint venture between D + S communication center management GmbH and the Hamburg-based company novomind AG was closed on 01.01.2017. Now it is a 100% subsidiary of novomind.
Thus, the call center professional profits from the technical know-how of the software manufacturer and novomind can expand its portfolio with the product Web Service First FAQ by a new and unique solution.
Who is novomind?
novomind has developed innovative commerce and customer service solutions for global use for the past 18 years and is among the technology leaders in Europe. The portfolio in the fields of contact centers, shop software, PIM (Product Information Management) and marketplace integration covers the full value chain of digital customer communications and digital commerce. The owner-managed company, whose team of over 300 employees currently serves more than 220 companies, is growing steadily. Customers include, for instance, C&A, Görtz, OTTO, Ernsting’s family, EnBW, babywalz and Sixt. For many years, these companies have relied on novomind’s experience and the excellent cooperation and partnership.